Last Updated: January 2025

Welcome to VinciMind. These Terms of Service ("Terms") govern your access to and use of the services, website, and applications provided by VinciMind ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Description of Services

VinciMind provides business automation solutions including:

Document collection and management platforms

Transactional SMS notification services

Workflow automation tools

Client communication systems

Our services are designed for businesses including healthcare providers, insurance brokers, legal professionals, and service-based organizations.

2. User Accounts

To access certain features of our services, you may need to create an account. You agree to:

Provide accurate and complete information

Maintain the security of your account credentials

Promptly update any changes to your information

Accept responsibility for all activities under your account

3. Acceptable Use

You agree not to use our services to:

Violate any applicable laws or regulations

Send unsolicited marketing messages or spam

Transmit harmful, offensive, or illegal content

Interfere with or disrupt our services

Attempt unauthorized access to our systems

Collect information about other users without consent

4. SMS Services

If you use our SMS notification services:

You must have proper consent from recipients before sending messages

Messages must be transactional in nature (document requests, notifications, reminders) unless recipients have separately opted in to marketing communications

You must comply with all applicable laws including the Telephone Consumer Protection Act (TCPA) and carrier guidelines

You are responsible for the content of messages sent through our platform

5. Documents and Data

When using our document collection services:

You retain ownership of all documents and data you upload

You grant us a limited license to store, process, and transmit documents as necessary to provide our services

You are responsible for ensuring you have the right to upload and share any documents

We implement security measures but are not liable for unauthorized access beyond our reasonable control

6. Fees and Payment

Certain services may require payment. If applicable:

Fees will be communicated before you incur charges

Payment terms will be specified in your service agreement

You agree to pay all applicable fees when due

We reserve the right to modify pricing with advance notice

7. Intellectual Property

Our services, including software, designs, and content, are protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our services without our written permission.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

To the maximum extent permitted by law, VinciMind shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless VinciMind and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

We may suspend or terminate your access to our services at any time for violation of these Terms or for any other reason at our discretion. You may terminate your account at any time by contacting us.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court.

15. Contact Information

If you have questions about these Terms, please contact us:

VinciMind

Email: paulo@vincimind.com

Spokane, WA, United States